Refund Policy

Intervues sells interview credits, not a subscription. This page explains when we put credits back on your account and when we do not issue cash refunds.

Engine failure

If the interview engine fails before you complete a session — for example, a sustained outage or error that stops the interview — we restore the credit for that session automatically when our systems detect the failure. You do not need to open a ticket for a recognised engine failure.

If you believe a session failed but the credit was not restored, email admin@intervues.club with the approximate time and your account email. We will investigate and restore the credit if the failure was on our side.

Completed interviews

A finished interview — one that ran to completion and produced a report — is not refunded. Credits are consumed when the session completes successfully. We do not refund because you disagree with feedback, scores, or wording in the report.

Credit packs and expiry

Paid credit packs are processed by Dodo Payments. Unused credits expire six months after they are granted or purchased unless the product states otherwise at checkout. Expired credits are not refundable.

Chargebacks and duplicate charges

If you were charged twice for the same pack or see an unfamiliar Dodo Payments charge, write to us before initiating a chargeback. We will fix legitimate billing errors promptly.

How to ask

Email admin@intervues.club from the address on your account. Include the payment receipt or Dodo reference if you have it. We acknowledge billing messages within seven business days.

See also our Terms of Service and Privacy Policy.